Customer Testimonials

Never again. I am extremely disappointed with my experience at this dealership. First, I scheduled a service appointment over the phone, and was assured everything was set. However, upon arrival, the supervisor informed me that my service plan wasn’t on record. I explained that I had purchased a three-year plan. After checking again, he found it but mentioned that the person I spoke with which was a manager hadn’t completed the process. And it had been pending for almost a year! I had to contact the dealership where I bought the plan, and they told me it would ... Read More

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Google - Aug 18, 2024

Never again. I am extremely disappointed with my experience at this dealership. First, I scheduled a service appointment over the phone, and was assured everything was set. However, upon arrival, the supervisor informed me that my service plan wasn’t on record. I explained that I had purchased a three-year plan. After checking again, he found it but mentioned that the person I spoke with which was a manager hadn’t completed the process. And it had been pending for almost a year! I had to contact the dealership where I bought the plan, and they told me it would take a few days to finalize. After several days and calls, it was finally resolved. The supervisor was polite, but the service was terrible. I’ve never had issues with my car, and I bought the service for peace of mind but it wasn’t . First, they stole a small item from my car. While it wasn’t valuable, BUT theft is theft. The supervisor was sincere and offered to replace it, but I declined, just wanting him to be aware. Second, after the service, my car’s battery started showing a warning to stop the car immediately and keep the engine running. This issue never occurred before the service. They also suggested replacing my new rear wheels, which was unnecessary. After checking the replacement date, they agreed it wasn’t necessary needed. I will never return to this dealership. I also left a voicemail for one of the service managers, but over a week later, I still haven’t received a response. Hopefully they didn’t replace my battery to another defective battery since they were doing their best to let me pay for unnecessary thing like the rear wheels

Amazing service. Everyone was so professional and helpful.

As with any car buying experience, there are ups and downs. Sales, Edgard in particular is a stand-out. He knew the product extremely well, was able to field all of our questions. As he knew, we were shopping around and had to go look at some other car manufacturers, there was no pressure. And he understood this, which is great. Straight up guy who meant well! As far as the next part of the process, financing, Karmen, a complete failure in the chain of car buying process. I’m really not sure what he’s thinking when after you’ve ... Read More

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Google - Aug 14, 2024

As with any car buying experience, there are ups and downs. Sales, Edgard in particular is a stand-out. He knew the product extremely well, was able to field all of our questions. As he knew, we were shopping around and had to go look at some other car manufacturers, there was no pressure. And he understood this, which is great. Straight up guy who meant well! As far as the next part of the process, financing, Karmen, a complete failure in the chain of car buying process. I’m really not sure what he’s thinking when after you’ve made the painstaking choice of shopping around to spend at least $50,000 on a vehicle, he thinks it’s OK to push a $3400-$12,000 decision in a matter of two minutes or less. Just because he flashes his sheet (photo-copied / cheesy , only highlighting the Premium Packages) for what he believes is important, pre-paid Service contract. Un-called for, unprofessional, Hurry up, pushy time-share approach. Brah, it’s MB of BH what are you thinking? All in all once you get out of the Finance hall of shame, the sun comes out again you pick up your beautiful new car and you’re off on your journey. Thanks to all.

Review for Violet at Mercedes-Benz of Beverly Hills I recently assisted my grandmother in purchasing a Mercedes-Benz S-Class, a car valued at over $160,000. Our journey to find this specific vehicle was extensive, involving visits to multiple dealerships. Ultimately, we located the car at Mercedes-Benz of Beverly Hills through the assistance of the Kearny Mesa dealership in San Diego. Initially, we attempted to arrange a trade-in to have the car brought to Kearny Mesa, but this plan fell through. Consequently, I reached out directly to the Beverly Hills dealership and connected with Violet, a salesperson there. Violet was helpful in negotiating ... Read More

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Google - Aug 10, 2024

Review for Violet at Mercedes-Benz of Beverly Hills I recently assisted my grandmother in purchasing a Mercedes-Benz S-Class, a car valued at over $160,000. Our journey to find this specific vehicle was extensive, involving visits to multiple dealerships. Ultimately, we located the car at Mercedes-Benz of Beverly Hills through the assistance of the Kearny Mesa dealership in San Diego. Initially, we attempted to arrange a trade-in to have the car brought to Kearny Mesa, but this plan fell through. Consequently, I reached out directly to the Beverly Hills dealership and connected with Violet, a salesperson there. Violet was helpful in negotiating the car's price and setting up an appointment for us to pick it up. We knew exactly what we wanted, and Violet facilitated the process efficiently. However, when we arrived to pick up the car, the experience was disappointingly cold and impersonal. Given that most of our interactions had been over the phone, I understand the lack of rapport, but we expected a bit more warmth and care, especially considering the luxury nature of the purchase. The main issue arose when I was not present with my grandmother during the handover of the keys. I was at the parts service area purchasing some Mercedes merchandise, and I assumed Violet would assist my grandmother in understanding the car's numerous advanced features. Modern cars, particularly luxury models like the S-Class, come equipped with a plethora of smart features that require proper explanation. Unfortunately, this did not happen. My grandmother was left without a proper introduction to the car's functionalities, which led to confusion and frustration the following day when she realized she did not know how to operate many of the car's features. This oversight significantly marred our experience, especially given the high expectations we had for a luxury car purchase from Beverly Hills. I hope Violet can improve her customer service skills, particularly in ensuring that all customers, regardless of their familiarity with modern car technology, receive thorough guidance on their new vehicle. This would greatly enhance the overall customer experience and reflect the high standards expected from a dealership of this caliber.

My friend had pretty bad experience here. His car dropped a few days ago the services are not even started after multiple times communications. Plus no loaner was given. Owner pls help address the issue thanks

I’m disappointed liber team so scare me . I’m worked the day that’s why I need loner car. Meanwhile I didn’t realized message even I never recived call. Then loner car said “ ida , loner car your car ready and expired addtional fee125$” I’m flight and I can’t Kadin’s I’m working I didn’t know what time ready . Also they called me “ Ida” no mrs mr . It’s very rude this is last name im customer . I’m doctors and I have patient and always called patient Mr or mrs ms. Just called last ... Read More

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Google - Aug 2, 2024

I’m disappointed liber team so scare me . I’m worked the day that’s why I need loner car. Meanwhile I didn’t realized message even I never recived call. Then loner car said “ ida , loner car your car ready and expired addtional fee125$” I’m flight and I can’t Kadin’s I’m working I didn’t know what time ready . Also they called me “ Ida” no mrs mr . It’s very rude this is last name im customer . I’m doctors and I have patient and always called patient Mr or mrs ms. Just called last name is so rude and poor customer service . I won’t back Beverly Hills Benz . My 15years bh Benz done!

Had an appointment on 31st July for a pick-up service, No follow ups, Service center not picking up at 04:30pm, Bad after sales, go buy BMW/Audi